Returns & Exchanges

At Mason Dixie Foods, we strive for 100% satisfaction with every order of our real-ingredient comfort foods. If your shipment arrives damaged or incorrect, please reach out to us within 14 days of delivery for a replacement or refund.

1

Document the Issue

Take clear photos of the shipping box and any damaged or incorrect food items immediately upon arrival.

2

Contact Support

Email our customer care team at [email protected] with your order number and the photos you collected.

3

Quality Review

Our team will review your claim within 2 business days to ensure it meets our quality standards and safety guidelines.

4

Resolution

Once approved, we will either ship a fresh replacement of your favorite biscuits and rolls or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing